FAQs

To ensure a secure and seamless payment process, we use Shopify Payments powered by Shopify. Your transaction is protected, providing you with peace of mind.

To redeem a promo code, just input it in the "Discount Code" area during the checkout process. Make sure it is entered correctly before completing your order, as applying it after checkout may not be possible.

Absolutely! Once your order ships, you'll receive automated tracking information via email. This allows you to follow your order's journey until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can reach us at Support@Run2Day.shop. Please include your email and order number to expedite assistance.

If you need to change or cancel your order, please contact Customer Service at Support@Run2Day.shop. We will make every effort to accommodate your request. Please keep in mind that cancellations may not be possible once an item has been dispatched. For further details, refer to our Refund and Return Policy.

If you experience delays or problems with receiving your order, please first contact the shipping carrier to confirm the delivery address. Providing them with your phone number can also assist in initiating a claim to find your package, usually within a week.

Once your return has been approved, please keep track of the return shipping number. After the item is received at our facility, we will process your refund promptly within 2-3 business days.

For products that require assembly, the instructions are included within the packaging. If you require further assistance, please reach out to our customer service at Support@Run2Day.shop, and we can provide online assembly instructions for your item.